Privacy Policy

PureShakes is a milkshake and boba tea shop located at 2A Pelham Road, Gravesend, Kent DA11 8QN. This privacy policy explains how we collect, use, and protect your personal information when you use our website at pureshakes.co.uk.

Contact: 0333 772 4035 · @PureShakesUK

We collect the minimum data needed to respond to enquiries:

• Contact form submissions: Your name, email, phone number, and message when you enquire about party bookings or get in touch
• Technical data: Your IP address and browser type are automatically logged by our hosting provider for security purposes

• To respond to your party booking and contact enquiries
• To improve our website and services
• To comply with legal obligations

We do not use your data for marketing, advertising, profiling, or selling to third parties. Ever.

• Legitimate interests: Processing contact form submissions to respond to your enquiries
• Contract: Fulfilling party booking requests

Our website uses Plausible Analytics — a privacy-friendly, cookie-free analytics tool. Plausible collects no personally identifiable information, sets no cookies, and shares no data with third parties. All data is aggregated and anonymous.

We do not use:

• Google Analytics or any analytics cookies
• Facebook Pixel or any advertising cookies
• Third-party tracking cookies of any kind

Because Plausible is cookie-free, no cookie consent banner is required under UK PECR (Privacy and Electronic Communications Regulations).

We use the following trusted services to run our website:

• Vercel (website hosting) — serves our website pages. GDPR compliant.
• Uber Eats (third-party delivery platform) — if you choose to order delivery, you leave our website and Uber Eats' own privacy policy applies.

We do not share your data with any other third parties.

• Contact form submissions: Kept for up to 12 months, then deleted

Under UK GDPR, you have the right to:

• Access your personal data (request a copy)
• Rectify inaccurate data
• Erase your data (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability (receive your data in a standard format)
• Withdraw consent at any time where consent is the lawful basis

To exercise any of these rights, contact us at 0333 772 4035 or visit us at 2A Pelham Road, Gravesend, Kent.

If you are unhappy with how we handle your data, please contact us first so we can resolve the issue. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

We may update this policy from time to time. Any changes will be posted on this page with an updated date.