Terms of Service

This website is operated by PURE SHAKES LIMITED, a company registered in England and Wales (Company No. 16451737). Our registered office is 335 Wrotham Road, Gravesend, Kent DA13 9JH. We trade as Shakes.

You can reach us at 0333 772 4035 or through our contact form.

By accessing pureshakes.co.uk you agree to these terms. Please read them carefully. If you do not agree, please stop using the site.

• You may use this website for lawful, personal, non-commercial purposes only.
• You must not attempt to interfere with the site’s operation, security, or availability.
• You must not use the site to transmit spam, harmful content, or misleading information.
• We reserve the right to restrict or terminate access if these terms are breached.

Shakes does not take orders directly through this website. All online orders are placed through third-party delivery platforms:

• Uber Eats — delivery and collection
• Just Eat — delivery and collection
• Deliveroo — delivery

When you place an order on those platforms, their own terms and conditions apply. For walk-in orders, you can visit us at 2A Pelham Road, Gravesend, Kent DA11 8QN during our opening hours.

For party bookings and bulk orders, visit our parties page or call us on 0333 772 4035.

Shakes operates a shared kitchen. We cannot guarantee that any item is free from any specific allergen, including milk, eggs, soya, nuts, peanuts, gluten, and others.

If you have a food allergy or intolerance, please inform a member of staff before placing your order. Always check with us at the point of ordering — information on this website is for general guidance only and may not reflect real-time preparation conditions.

Any dietary labels (e.g. “vegan”) indicate ingredients only — not a guarantee that items are safe for those with specific allergies.

All content on this website — including text, images, logos, graphics, and brand materials — is owned by or licensed to PURE SHAKES LIMITED and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or use our content for commercial purposes without our written permission. Sharing links to our website is welcome.

We provide this website “as is” without warranties of any kind. While we take care to ensure the information is accurate, we do not guarantee that it is complete, current, or error-free.

To the maximum extent permitted by law, PURE SHAKES LIMITED will not be liable for any indirect, incidental, or consequential loss arising from your use of this website. Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other matter we cannot legally limit.

We may update these terms from time to time. Changes will be posted on this page with an updated date. Continuing to use the site after changes are posted constitutes acceptance of the new terms.

For questions about these terms, please use our contact form or call us at 0333 772 4035.

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.